Terms & Conditions
Our flexible 48 hour cancellation policy means you can cancel within 48 hours of arrival with no charge. All we ask, is that at the time of booking, you pay the first night’s room payment as a deposit to confirm your booking. Then, if you need to cancel your reservation, as long as you cancel by 12pm, 48 hours prior to arrival, we will refund you your entire deposit. If you cancel within 48 hours of arrival, we will charge you for the first night's payment. If we are able to re-sell the room, you will not be charged.
With the exception of;
- For bookings of 10 nights or more, a 14 day cancellation policy will apply, so as long as you cancel by 12pm 14 days prior to arrival, you will not be charged. If you do cancel within 14 days of arrival, you will be charged for the first night's payment. If we are able to sell any of the nights, you will not be charged for these.
- For all Spring Cottage bookings, a seven day cancellation policy will apply, so as long as you cancel by 12pm 7 days prior to arrival, you will not be charged. If you do cancel within 7 days of arrival, you will be charged for the first night's payment. If we are able to sell any of the nights, you will not be charged for these.
You may wish to take out insurance cover.
Dining Room Dress Code
Cliveden has long been associated with entertaining and many guests choose us for celebrations and special occasions. Accordingly, the dress code is smart casual and sportswear is not appropriate.
Cliveden House is a non-smoking hotel. Should you choose to smoke in your bed room, we reserve the right to charge a cleaning surcharge upon or after your departure, which will be an additional nights room rate and further charges relating to the deep cleaning of the room may also be incurred.
We kindly request that you refrain from using mobile phones in the Great Hall, all public and private dining rooms and The Cliveden Spa.
The Cliveden Spa
The Cliveden Spa requires at least 24 hours’ notice if a treatment is to be cancelled without charge.
Guest Personal Property
Cliveden accepts no liability for any damage to or any loss of guests' personal property.
Driving on the Estate
The Estate is a wildlife haven and The Grand Avenue arrival at Cliveden is a pedestrian area, open to House guests and National Trust visitors alike. Guests are politely reminded to take care when driving within the grounds and we respectfully ask that you observe the 5mph speed limit at all times when approaching the House.
We are delighted to welcome dogs (aged 1 year and older) to Cliveden.
From the moment your pampered pooch is welcomed into the Great Hall, we ensure they have a stay to remember. A supplementary charge of £35 per dog in room per night applies. Dogs are welcome in the bedrooms and public areas, but not The Cliveden Dining Room or The Cliveden Spa. Dogs are the full responsibility of their owners and should be well behaved.
We kindly ask that your four legged friends are well behaved and that you take full responsibility for their behaviour throughout the stay.
Dogs in the National Trust Grounds
Please note there some National Trust restrictions within the estate. Please visit the National Trust website for further information.
Unfortunately we are currently unable to provide babysitting services until further notice.
TO GUARANTEE YOUR RESERVATION:
Credit card details will be taken at the time of booking and the first nights room payment will be required to secure your booking. All outstanding charges to be settled on departure.
On arrival, guests will be requested to present the credit card they intend using to settle their account. The credit card will be pre-authorised.
IN THE EVENT OF CANCELLATION:
All pre payments and deposits are non-refundable.
If your reservation has to be cancelled or amended within 48 hours of the date you planned to visit, we regret that we will have to charge you for each night booked. If we manage to re book the room, you will not be charged. You may wish to consider taking out insurance cover.
Check-in and Check-out
Our priority is to have your room ready from 3.00pm. Should you wish to join us earlier to use the spa or enjoy our facilities, we will be delighted to store your luggage with the porter until the time that your bedrooms become available.
You are kindly asked to vacate your room by 11.00am on your day of departure. If bedrooms are not vacated by 11.00am on the day of departure, a charge may be made by the hotel.
Please note that the hotel is all non-smoking.
OUR RESPONSE TO THE VAT REDUCTION
When the UK Government communicated a VAT cut for hospitality in mid-July, The Chancellor was adamant that this initiative was being introduced to protect hospitality businesses not to stimulate consumer demand. Unsure of what our position should be, we consulted at length with fellow hoteliers and with the wider industry and collectively decided that with the prospect of losses still to cover, reduced capacities, weak demand from certain markets and abnormally high operating expenses for the foreseeable future, we would not be passing the VAT reduction onto our guests. Ultimately the rates we communicate are inclusive of VAT and therefore the rates charged and paid remain unchanged.
Read more on our response to the VAT reduction.