Privacy

Registered office:
SRE Hotels (Cliveden) Ltd, Quadrant House Floor 6, 4 Thomas More Square, London, E1W 1YW   Registration number: 7844715   VAT registration: 125 5108 42

Privacy Statement
The processing of your data is necessary for the purposes of the legitimate interests of Cliveden House Hotel and the Iconic Luxury Hotels collection. Our privacy statement outlines what this means in practice and explains how the Iconic Luxury Hotels collects, stores, manages and protects your data.

The data we hold
If you are a guest or employee, most of the data we hold would have been provided by you. This includes but is not limited to:
- Your name, title, gender and date of birth
- Your home address, email address and telephone numbers
- Health information

Some of the personal data we hold about you has been provided by you during interactions with our employees namely:
- Updates to your contact details. Address, email and phone
- Records of verbal or email conversations/meetings, including personal and philanthropic interests
- Your family and partner/spousal details
- A record of the communications we have sent to you and any responses to such communications
- Your contact preferences
- Your current job title, employer and work email addresses
- Previous role(s) and job title

What we use your information for
Unless you have requested otherwise, the information you provide is used by the business, to communicate with you. These may include:
- Providing you with the services and information you have requested
- The promotion of benefits and services available to you
- The promotion of Iconic Luxury Hotels
- Distribution of business mailings (e.g. magazine, newsletters)

Data analysis and updating your contact details
To ensure that our communications are relevant to you and your interests, we may use tools that help us track whether the emails we send are opened and which links are clicked within a message. We may also track website visits and use analytical tools, such as Google Analytics, to use this information to improve our website.

Other websites
Our website may contain links to other websites. This privacy policy only applies to the data stored and processed by Cliveden House Hotel and Iconic Luxury Hotels so when you link to other websites you should read their own policy.

How long is personal data held?
Personal data is held in line with our Records Management Policy and Schedule, which is available upon request.

Your right to make changes or ask us to stop using your data
You are in control of your data and have the right to opt-out of all or specific communications types at any point.
You also have the right to request copies of the data we hold about you, to do so please submit a Subject Access Request to the General Manager of Cliveden House Hotel.

If you have a concern about how your data is being handled
You can contact the business via the contact page our website. In addition to this, you can raise any concerns directly with the Information Commissioner’s Office (www.ico.org.uk)

Changes to the Privacy Statement
In the interested of being transparent we may amend this Privacy Statement from time to time. Any significant changes to this Policy or to the way we treat your data will be communicated via the Cliveden House Hotel and Iconic Luxury Hotels websites.

Further Information
If you have any questions which you feel have not been answered by this Privacy Statement, please do not hesitate in contacting us by email at dataprotection@clivedenhouse.co.uk or in writing to the General Manager, Cliveden House, Taplow, Berkshire, SL6 0JF

COOKIES
About Cookies
We are required to inform you that we use tracking features called  'cookies' on our website.

How We use Cookies
"Cookies" are tiny, harmless text files sent to your computer or mobile when you visit a website.
Most websites use cookies, and in our case we use them to understand where visitors are coming from and how they use our website in order for us to constantly improve the website experience. We don't use cookies to track individuals or store sensitive information such as your name, address or credit card details.
Third parties (such as online reservations systems, Google and social media websites) that feature on this website may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.
Our website uses third party companies to deliver online services. Their websites may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.

Current third parties are:
Reservations systems:  www.sabrehospitality.com/privacy-policy.php
Gift vouchers: https://clivedenhouse.skchase.com/  
Google mapping http://maps.google.co.uk
Social media:Facebook: www.facebook.com
Twitter: www.twitter.com  
Instagram: www.instagram.com
Res Diary - https://www.resdiary.com/
EventBrite - https://www.eventbrite.co.uk/

What do you do if you do not consent to us using cookies:
If you do not consent to us using cookies you can restrict or delete them from your browser. To help you change your browsers cookie preferences we have collated some instructions for the most popular browsers.

WHAT COOKIES DO WE USE?
Cookie Type
What we use them for;
 _utma
This cookie is what's called a "persistent" cookie, and keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred.
 _utmb
Records when a visitor enters a site, and expires at the end of the session.
 _utmc
Records when a visitor leaves a site. It expires after 30 minutes if there is no activity.
 _utmz
Keeps track of where the visitor came from, search criteria, and geographic region they came from. It expires in 6 months.
 ctst
Used to make sure we can write the 3rd party cookies.
 stc4101
This is the third party cookie used to store all the other cookie data in concatenated form. The Cookie's name has the site ID in it.
 stcs4101
stcs[siteid] temporary (session) data used for de duping the main cookie store (stc[siteid])
 PREF / NID
Stores preferences for the Google widgets.
 original_referer /  original_referer / k / js /    guest_id / _twitter_sess
Cookies that support our third party social media partner Twitter.
 Session Cookies
Our website uses a number of session cookies which ensure you are remembered as you move between pages. Without a session cookie features such booking engines and shops would not work.
 Http Only cookies:
 ASP.NET_SessionId / xid / RefererCookie /  store_language
Used only when transmitting HTTP (or HTTPS) requests these cookies restrict  access from other, non-HTTP APIs (such as JavaScript). This restriction mitigates but does not eliminate the threat of session cookie theft.
 
Our website uses as small amount of animation using Adobe Flash Player. Please note Flash cookies are stored on your device in much the same way as usual cookies, but they're managed differently by your browser. To disable or delete a Flash cookie, see Adobe Flashplayer Security Settings.

Path to compliance
The information on this page is part of the action we are currently taking as we work towards higher levels of compliance. It is our policy to continually improve our privacy levels and will post updates on this page.

Further Information
If you'd like to learn more about cookies and the EU Directive here are some useful links:
www.ico.gov.uk
www.aboutcookies.org
www.allaboutcookies.org

MANAGING COOKIE PREFERENCES
If you're not sure of the type and version of web browser you use to access the Internet:
For PCs:  click on 'Help' at the top of your browser window and select the 'About' option
For Macs:  with the browser window open, the browser name is visible to the right of the Apple menu

How to check cookies are enabled on your PC
Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0
Click on 'Tools' at the top of your browser window and select 'Internet options', then click on the 'Privacy' tab. Ensure that your Privacy level is set to Medium or lower, which will enable cookies in your browser
Setting this above Medium will disable cookies

Google Chrome
Click on 'Tools' (the spanner icon) at the top of your browser window and select Options
Click the 'Show advanced settings' at the end of the page, locate the 'Privacy' section, and select the 'Content settings' button. Now select 'Allow local data to be set'

Mozilla Firefox
Click on 'Tools' at the top of your browser window and select Options (if cannot see the Tools menu, press the ALT key on your keyboard)
Then select the Privacy icon
Set Firefox will: to 'Use custom settings for history'
Uncheck Accept third party cookies

Safari
Click on the Cog icon at the top of your browser window and select the 'Preferences' option
Click on 'Privacy', check the option that says Block cookies "From third parties and advertisers"
 
How to check cookies are enabled on your Mac
Safari on OS X
Click on the 'Safari' menu at the top of your browser window and select the 'Preferences' option
Click on 'Privacy', check the option that says Block cookies "From third parties and advertisers"
 
Firefox on OS X
Click on the 'Firefox' menu at the top of your browser window and select the 'Preferences' option
Then select the Privacy icon
Set Firefox will: to 'Use custom settings for history'
Uncheck Accept third party cookies
 
Google Chrome on OS X
Click on 'Tools' (the spanner icon) at the top of your browser window and select Options
Click the 'Show advanced settings' at the end of the page, locate the 'Privacy' section, and select the 'Content settings' button
Now select 'Allow local data to be set'
 
Opera on OS X
Click on the 'Opera' menu at the top of your browser window and select the 'Preferences' option
Click on the 'Advanced' tab and then select 'Cookies' from the list of options
Check "Accept cookies only from the site I visit"
Click the OK button