Privacy Policy
View our privacy policy here
Further Information
If you have any questions which you feel have not been answered by this Privacy Statement, please do not hesitate in contacting us by email at dpo@iconichotelsresorts.com or in writing to the General Manager, Cliveden House, Taplow, Berkshire, SL6 0JF
Cookies
We are required to inform you that we use tracking features called 'cookies' on our website.
How We use Cookies
"Cookies" are tiny, harmless text files sent to your computer or mobile when you visit a website.
Most websites use cookies, and in our case we use them to understand where visitors are coming from and how they use our website in order for us to constantly improve the website experience. We don't use cookies to track individuals or store sensitive information such as your name, address or credit card details.
Third parties (such as online reservations systems, Google and social media websites) that feature on this website may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.
Accessibility Statement
Iconic Hotels & Resorts / Cliveden House is committed to making their website accessible in accordance with the Equality Act 2010, the European Accessibility Act (EAA), and the Americans with Disabilities Act (ADA). This accessibility statement applies to the different page templates tested on this website.
This website is run by Iconic Hotels & Resorts / Cliveden House. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 400% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
Compliance Status
Iconic Hotels & Resorts / Cliveden House is committed to making this website as accessible as possible for everyone, using the WCAG 2.2 guidelines. We aim to conform with AA level and we continue to assess our efforts to meet these WCAG 2.2 standards to improve all our users’ experience.
We know some parts of this website are not fully accessible:
- Some older PDF documents are not fully accessible to screen reader software
- Some of our online forms and interactive elements are difficult to navigate using just a keyboard
Commitment to Improvement
We are committed to continually improving the accessibility of our website and welcome feedback on how we can better meet the needs of our users. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact us.
Terms & Conditions
Rooms
For bookings of 7 rooms and 7 nights or more different Terms & Conditions apply - you will be contacted directly by our Meetings & Events Team with details of offer. Please note if you chose to make the group reservation online it will not be considered as confirmed until a contract with our Meetings & Events Team has been signed & deposit paid.
Cancellation Policy
Our flexible 48-hour cancellation policy means you can cancel at no charge, as long as you cancel by 3pm, 48 hours prior to arrival your deposit will be automatically refunded. If you cancel within 48 hours of arrival, we will charge you for each night booked. If we are able to re-sell the room, you will not be charged.
With the exception of;
For bookings of 7 rooms and 7 nights or more different Terms & Conditions apply - you will be contacted directly by our Meetings & Events Team with details of offer. Please note if you chose to make the group reservation online it will not be considered as confirmed until a contract with our Meetings & Events Team has been signed & deposit paid.
Please note Christmas and New Year's at Cliveden House & special offers and packages – separate Terms & Conditions apply, please check your confirmation for full information.
Please note that a 5% discretionary service charge will be added to your room bill upon departure. Specific policies may apply to some rates or periods. If we are able to sell any of the nights, you will not be charged for these.
Service Charge
All accommodation bookings are subject to a 5% discretionary service charge whilst all other services are subject to a 12.5% discretionary service charge.
Cliveden Dining Room Dress Code
While jackets and ties are not essential, smart attire would be expected and formal dress would be welcomed. Informal clothing, including ripped denim, trainers, baseball caps, t-shirts, and shorts would be inappropriate for the elegant setting.
Smoking
Cliveden House is a non-smoking hotel. Should you choose to smoke in your bedroom, we reserve the right to charge a cleaning surcharge upon or after your departure, which will be an additional nights room rate and further charges relating to the deep cleaning of the room may also be incurred.
Candles
Having unfortunately suffered a fire in both 1795 and 1849, we think Cliveden is too precious to risk this again therefore we do not allow any form of candle to be lit in guest bedrooms.
Mobile Phones
We kindly request that you refrain from using mobile phones in the Great Hall, all public and private dining rooms and the Cliveden Spa.
The Cliveden Spa
Spa deposits and payments: We require full prepayment for Spa & Wellness Experiences at the time of booking, and 50% deposit for Spa Treatments, the final balance will be charged upon departure.
Spa Cancellation: Cancellations must be made no later than 12pm 48 hours, prior to appointment. If your appointment needs to be cancelled or amended within 48 hours of arrival, we regret you will incur full charge. If we are able to re-sell your booking to the same value, the charge will not apply. You may wish to consider taking out insurance cover.
We welcome guests from age 17 years. Please see below information relevant to our younger.
Guest Personal Property
Cliveden accepts no liability for any damage to or any loss of guests' personal property.
Driving on the Estate
The Estate is a wildlife haven and The Grand Avenue arrival at Cliveden is a pedestrian area, open to Houseguests and National Trust visitors alike. Guests are politely reminded to take care when driving within the grounds and we respectfully ask that you observe the 5mph speed limit at all times when approaching the House.
Dogs
We are delighted to welcome dogs to Cliveden.
From the moment your pampered pooch is welcomed into the Great Hall, we ensure they have a stay to remember. A supplementary charge of £60 per dog in the room per night applies. Dogs are welcome in the bedrooms and public areas, but not in The Cliveden Dining Room, The Cliveden Spa or bedrooms with hot tubs. Dogs are the full responsibility of their owners and should be well behaved.
We kindly ask that your four-legged friends are well behaved and that you take full responsibility for their behaviour throughout the stay.
Dogs in the National Trust Grounds
Please note there are some National Trust restrictions within the estate. Please visit the National Trust website for further information.
Babysitting
Please contact our Reservations Team for details Reservations@clivedenhouse.co.uk
To guarantee your reservation
Credit card details will be taken at the time of booking and the first night's room payment will be required to secure your booking. All outstanding charges are to be settled on departure. On arrival, guests will be requested to present the credit card they intend to use to settle their account. The credit card will be pre-authorised.
In the event of a cancellation
All prepayments and deposits are non-refundable. If your reservation has to be cancelled or amended within 48 hours of the date you planned to visit, we regret that we will have to charge you for each night booked. If we manage to re-book the room, you will not be charged.
Hotel policies
Check-in and Check-out: Our priority is to have your room ready from 3pm. Should you wish to join us earlier to use the spa or enjoy our facilities, we will be delighted to store your luggage with the porter until the time that your bedrooms become available.
You are kindly asked to vacate your room by 11am on your day of departure. If bedrooms are not vacated by 11am on the day of departure, a charge may be made by the hotel.
Sustainability
The owners, directors and teams at Iconic Hotels & Resorts (IHR) are committed to the sensitive custodianship of their hotels and their estates and undertake to actively support the local environment and economy wherever possible.
Building on this policy of environmental awareness and corporate social responsibility IHR continue to be focused on reducing our environmental impact by adopting positive measures aimed at reducing energy consumption and wastage, controlling waste products and the sensitive usage of water supplies.
Raised awareness of key environmental issues and their impact has lead IHR to establish Corporate Social Responsibility Committees’ whose remit is to monitor and take steps to improve the environmental and corporate social responsibility policy in operation at the hotels and to ensure its full implementation.
Initiatives include:
- Conducting all business dealings with integrity and respect to human rights, promoting safety and the highest standards of ethics and professionalism.
- IHR has a commitment to legality and a willingness to observe community values and protect the natural environment
- Communicating our environmental and corporate social responsibility policy to all teams and managers. Developing greater awareness of the importance of implementing the strategy including establishing annual departmental awards and nominating ‘champions’ within the teams to drive forward initiatives.
- To continue to operate sound business practices which identify the financial and environmental importance of reducing waste, improving energy efficiency and conserving and recycling materials.
- To inform guests visiting our properties of our corporate social responsibility policy and the initiatives taken and to actively seek to improve our levels of service without prejudicing our guests’ enjoyment.
- To review the environmental policies of all our suppliers and actively encourage good environmental practice wherever possible.
- To continue to source local produce within the framework of good financial management without compromising on the quality of the ingredients supplied.
- To work with the environmental agencies to monitor the flora and fauna on all our estates.
- Good stewardship of the estates including the planting of native species of trees, developing wildlife habitats and minimising our environmental impact on the areas of special interest.
- To actively lobby against any activities which could prejudice the harmony and amenity of the environment and community locally.
- To work with schools and colleges to promote initiatives to train and develop skills amongst their students and to take part in national and international training initiatives that support good practice, service and environmental awareness.
- To work with nominated local charities and organisations to assist in their fundraising and environmental awareness campaigns when possible.
- To encourage clients using the meeting and conference facilities of the Iconic hotels to participate in local schemes to ‘give-back’ to the community, including clean-up campaigns, working on projects for schools and community schemes.
Boat Trips Terms of Sail
Please be advised we are currently unable to offer shared Champagne cruises. This experience can be booked privately.
Payments and cancellation
- All prices quoted are inclusive of VAT, fuel and crew where appropriate
- An additional nominal charge of £15 per guest is levied by the National Trust. This will be waived upon production of a valid National Trust membership
- Full prepayment is required at the time of booking for all boat reservations. This includes food and beverage items, and the National Trust fee, where applicable.
- We operate a 48-hour cancellation policy
- Cliveden House reserves the right to cancel bookings for security and safety reasons
On board
- The maximum capacity is 10 guests on the Suzy Ann and 4 guests on the Belmont. This must not be exceeded under any circumstances.
- Children on board must be supervised at all times, and lifejackets must be worn by guests who are unable to swim.
- Please wear non-slip shoes; high heels are strictly forbidden
- No dogs are permitted onboard
Additional information
- Boats will sail at the booked time with allowances for unavoidable delays and excess river traffic, up to 30 minutes
- In the event of rain, boats still sail
- All food and drink consumed on board must be provided by Cliveden House
- It is the responsibility of the customer to acquaint every member of their party with the above conditions and accept responsibility for their party
Cliveden House reserves the right to amend these Terms of Sail without prior notice.