Safety Guarantee

The whole Iconic Luxury Hotels family has always upheld the most exacting levels of housekeeping across all our properties and our housekeeping teams are widely recognised in the industry for their commitment to the highest cleanliness standards.  Since Coronavirus COVID-19 began impacting on all of our lives, we have widened this passion for cleaning perfection to each and every member of the team, both front and back of house, indoors and out.  Before we re-open we will deliver a new awareness and cleaning training programme to every team member at every hotel which will be updated and refreshed on a daily basis at team briefings to ensure that our ongoing commitment to hygiene remains the top priority for both the team and our guests. We will ensure that any changes and official guidance on the management of the COVID-19 public health risk are communicated immediately.

In the face of this challenge, we have introduced more frequent cleaning intervals, reviewed all cleaning products for efficacy against Coronavirus and ensured that all cleaning processes take into consideration chemical contact times to ensure effective sanitisation of this health risk.

We have reviewed and adjusted our operating processes in every department, both front and back of house, to ensure that we have minimised the opportunity for cross contamination of individuals - our guests, our team and suppliers.  This will inevitably affect some of the services and personal interactions which have occurred in the past and whilst this may limit some of the things we have previously done, we are certain that both our guests and team will agree that safety comes first.

Ultimately the situation and official advice changes on a daily basis and we will continue to adapt our procedures accordingly.  We remain committed to ensuring that our team stay safe whilst our guests enjoy an Iconic experience during these unfamiliar times.