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COVID-19 latest updates

Wednesday, 25th March 2020

I would like to thank you for your patience at this very difficult time. We have been inundated with enquiries and have been working systematically to respond to guests with the closest booking date.

We are now working on a reduced team and they are working tirelessly from home, with no access to phones, therefore, please do not call us.

We will endeavour to respond to your query as soon as we can but please do bear with us.

Please be aware the email inbox will only be monitored between the hours of 9-5.30pm, Monday – Friday.

For urgent enquiries that do not relate to a reservation, please call the hotel on 01628 668561

Thank you for your support and understanding.

Best wishes,




 

Monday, 23rd March 2020

Dear Friends,

It saddens me to write this letter and it is with a very heavy heart that we will be closing our doors at Cliveden House. Whilst none of us have any idea how long this will be for, we are working on the assumption of 12 weeks.

Looking after our team and guests has, and always will be, our first priority and I would like to take this opportunity to thank all of our team members for their strength and commitment in these difficult times, during which they have continued to show their professionalism and dedication to guests and each other.

We have been touched by the heart-warming messages of support and encouragement from you, our friends and guests. Please be assured that although, for the moment, we will not be able to welcome you in person, we will remain in regular contact and look forward to the day when we can open our doors again and welcome you back home to Cliveden.

If you have an existing booking you should receive an email from us shortly. If for any reason you don’t hear from us within the next couple of days please email reservations@clivedenhouse.co.uk and our Reservations Team will be happy to answer any of your questions.

Sending very warm wishes from our house to yours.

Kind regards,

Friday, 20th March 2020

Further to the Prime Minister’s announcement, we are closing the Spa at Cliveden with immediate effect.

This is essential action following the Government’s instruction to support the country’s collective effort to slow the spread of COVID-19.

If you have an existing booking you should shortly receive a call from us with a personal update. If for any reason you don’t hear from us within the next couple of days please email reservations@clivedenhouse.co.uk and our Reservations Team will be happy to answer any of your questions.

We hope that all of our guests stay safe and well during this difficult time and hope that we will be back open very soon.

Thank you for your support and understanding.

Best wishes,

Thursday, 19 March 2020

We are monitoring closely the updates coming from the Government briefings and the recommendations being made. As a team we are continually reviewing what changes we need to make in order to adapt to this rapidly changing situation.

In light of the latest announcements, we have taken the decision to close our cosier, intimate dining areas throughout the ILH collection. As of Monday the following will be closing until further notice:

The Kitchen at Chewton Glen

The Astor Grill at Cliveden House

The Wine Bar at The Lygon Arms

These are unprecedented times for us all and it’s important for us to do all we can to protect the welfare of our team and our guests. All of our main restaurants have more room to allow people to enjoy more spacious dining experiences if they chose to do so which is why these remain open for the time being.

If you have an existing booking you should shortly receive a call from us with a personal update. If for any reason you don’t hear from us within the next couple of days please give us a call on 01628 607 107 or email reservations@clivedenhouse.co.uk and our Reservations Team will be happy to answer any of your questions.

We have also taken the decision to cancel all cookery classes at Chewton Glen for the coming months, again the team will be in touch with you if you have a cookery class booking.

With these difficult times it’s important that we listen to advice and make the appropriate changes, we will continue to act upon advice and update you over the coming days.


Monday, 16 March 2020

Dear Friends,

As the impact of the COVID-19 continues to gather momentum, I am writing to ensure that we stay in touch with our guests during the crisis.

Since the news hit the headlines we have been taking a very proactive approach and ensuring that we are monitoring the government guidelines daily and following instruction. Our staff are being well informed through team talks, departmental meetings and daily briefings. Our housekeeping regimes have been significantly enhanced and our teams are playing their part by politely avoiding the temptation to shake hands with our guests, advising guests on arrival of our heightened hygiene policies and ensuring everyone is washing their hands at very regular intervals. Our Reservations Team is advising arriving guests that if they are not feeling great they should postpone their visit.

Conscious that we need to support each other, we have temporarily relaxed our cancellation policies for all bookings arriving until the 30th June 2020, allowing guests to rebook at a later date without losing any deposits. Should you have an existing booking or are planning to make one then our Reservations Team will be happy to help.

This is a very unusual situation that we are now all faced with, but with our typically ‘British Spirit’ we are trying to find the positive in this for now. With so many overseas destinations becoming inaccessible we are finding that a lot of guests are choosing to book short breaks and holidays in the UK and as one of our regular guests said to me this morning, “at times like these, we are so lucky to have the beautiful English Countryside on our doorsteps.”

Ultimately when you are ready for a break, Francisco and his team are here waiting to welcome you warmly as always.

Best wishes,