Spa Receptionist (16 hours per week)

Join Cliveden House as a Spa Receptionist, providing guests and Spa members with a first-class service, promoting and selling the Spa and its products at every opportunity. 


  • Responsible for taking all treatment and tennis court bookings.


  • Ensure accurate procedures are followed for opening and closing the spa.


  • Complete all reception administrative tasks and procedures in a timely manner to the highest standard.


  • Assist with cashing up and voucher/brochure enquiries as required.


  • Ability to complete show rounds to potential new members and guests giving out relevant information on the Spa.


  • Be familiar with and promote all facilities, treatments, and products offered in the Spa at every opportunity.


  • Assist the Front Desk Team/Reservations with all bookings when required.


  • Ensure smooth running of the treatment rooms and allocating rooms to therapists.


  • Action monthly training with the reception team to ensure services and standards remain high at all times


  • Complete training with any new starters


  • Support the team where necessary


  • Cover when necessary all areas of the Spa


  • Weekly checks on reception duties to ensure that these are being completed


  • Follow up any complaints as per the Spa Management team


  • Chair monthly meetings with the reception team, focusing on team motivation, customer service and financials.


  • Achieve the personal monthly set retail target, which will be set in line with your manager.


  • Assist in ensuring that the F&B service in the Conservatory is at the required standard at all times.


  • Attend training as/when required.


  • Monitor the Spa emails and where necessary respond to emails in a polite manner.


  • Assist with the administration of the Cliveden Club.


  • Deal with complaints as and when they arise referring to a Manager when required or if you feel you are unable to assist.


  • Attend any necessary training courses in-house or external.


  • Ensure that Company Policies are followed at all times.

To be considered for the role of Room Attendant at Cliveden House, please forward a copy of your CV to Claire Bartlett or use our application form:

Claire Bartlett - Human Resources Officer/ Direct Tel: 01628 607143 / Email:

Cliveden House is an equal opportunity employer committed to employing a diverse workforce.

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